Therapist Agreement

This agreement is between DEIZI MENTAL HEALTH TECHNOLOGIES LIMITED (RC RC 9251287, "Deizi") and you, the therapist.

You are an independent professional. Nothing here creates an employment, agency or partnership relationship between you and Deizi.

Deizi provides the technology for scheduling, sessions, payments and verification. Deizi does not provide or supervise clinical care. You are responsible for the care you give.

You confirm that the qualifications, registration and documents you submit are genuine and current. Psychiatrists must hold current MDCN registration. Counsellors must be on the Counselling Practitioners Council of Nigeria (CPCN) register. Psychologists and psychotherapists are verified through qualification documents and an identity check.

You must tell Deizi straight away if your registration is lost, suspended or made subject to conditions.

You agree to identity and document checks, and to periodic re-checks. Documents that expire must be renewed. Deizi may limit or pause your profile while a check is outstanding or if one fails.

You confirm you hold valid professional indemnity insurance, and you give Deizi the date it expires when you accept this agreement. You must keep the cover in force, provide proof when asked, and tell Deizi if it is cancelled or lapses.

You must keep your clients' information confidential. The only exceptions are where a client's safety is at risk or the law requires disclosure. This duty continues after your relationship with Deizi ends.

Deizi is responsible for account, booking, payment and platform data. For your own clinical records and notes you act as an independent data controller. You must follow the Nigeria Data Protection Act, use client data only for their care, and report any breach to Deizi within 24 hours.

When a client deletes their account, Deizi de-identifies session notes it holds. If the law or your professional rules require you to keep a record, you keep it outside Deizi, and you must not copy client data into areas Deizi staff can see.

Multi-factor authentication is required on your account. Use a screen lock and keep your device up to date. Do not share devices, hold sessions in a private room, and do not screenshot, record or store session content outside the platform. Report a lost device immediately.

Work within your competence and follow the professional code that applies to you. Do not diagnose outside your scope, and do not enter dual relationships with clients. Respect clients’ anonymity settings, including voice masking and video hiding.

If a client may be at risk, assess the situation, use local emergency services and verified crisis resources, keep a record, and notify Deizi. Deizi does not monitor sessions or provide 24/7 crisis cover.

Keep client communication in the app. Do not solicit Deizi clients to move to another channel to avoid platform fees.

Deizi charges a platform fee on bookings, currently 12%. Earnings are credited to your wallet and paid out on the schedule and by the method you choose in the app, subject to a minimum payout.

You are responsible for your own taxes and for the accuracy of your bank details. When a refund is issued for a session, your earnings for that session are reversed. Deizi may hold earnings that are disputed or charged back.

You keep ownership of what you write for your profile and content. You give Deizi a licence to display it on the platform. Deizi’s name, logo and software remain Deizi’s.

Deizi may suspend your account immediately for safety, credential or conduct concerns. Either side can end the agreement with notice. If it ends, you must hand over active clients responsibly, and the clauses that are meant to continue, such as confidentiality, still apply.

You agree to cooperate with the handling of client complaints and with any investigation or regulator request.

This agreement is governed by the laws of the Federal Republic of Nigeria, and disputes are for the courts of Lagos State, Nigeria.

Deizi may update this agreement. You will be asked to accept the new version in the app, and your acceptance and the version are recorded.